Privacy Policy

Last updated: 18 June 2026

Introduction

This privacy policy explains how birch-civet collects, uses, and protects personal information provided through this website. We are committed to safeguarding the privacy of our website visitors and service users.

Information We Collect

We collect information that you provide directly to us when you:

Submit enquiry forms through our website
Request information about our services
Correspond with us via email
Book appointments or consultations

Types of Personal Data

The personal information we collect may include:

Name and contact details (email address, postal address)
Information about your property and garden requirements
Service preferences and booking details
Communication records and correspondence

How We Use Your Information

We use the collected information for the following purposes:

To respond to your enquiries and provide requested information
To arrange and deliver garden care services
To maintain records of our interactions and service history
To improve our website functionality and user experience
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: when you voluntarily provide information through forms
Contractual necessity: to fulfil service agreements
Legitimate interests: to operate our business and improve services

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorised personnel only.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years following the completion of services.

Your Rights

Under data protection legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Object to processing of your personal data
Request restriction of processing
Data portability
Withdraw consent at any time

Third Party Disclosure

We do not sell, trade, or transfer your personal information to third parties. Information may be shared with service providers who assist in operating our website or conducting business, provided they agree to keep information confidential.

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected].